Considerate after-sales service

Warranty rules

C2cMall is a Free auction site, you can buy & sell online here, In this website, purchase of goods, since the date of purchase ( with shipping register within 7 days ) performance fault, you can choose to return, replacement or repair.

After receiving your products, our company will issue the goods manufacturers special repair center detected;

Test report after coming out, such as the non-artificial damage, the product quality problem, my company will be refund according to your request, can change or repair.

If the test result is without fault or man-made fault, I will inform you, and your disposal.

In two, the company purchased goods, since the purchase date ( to shipping register within 15 days ) performance fault, you can choose a replacement or repair. ( enjoy 15 days return for no reason goods, according to the" 15 days to return goods without reason" for details )

After receiving your products, our company will issue the goods manufacturers special repair center detected;

Test report after coming out, such as the non-artificial damage, the product quality problem, my company will be refund according to your request, can change or repair.

If the test result is without fault or man-made fault, I will inform you, and your disposal.

In three, the company purchased goods, since the purchase date ( to shipping register ) within a year of non-human damage quality problems, the company is committed to free warranty.

After receiving your products, our company will issue the goods manufacturers special repair center detected;

Test report after coming out, such as the non-artificial damage, the product quality problem, my company will be refund according to your request, can change or repair.

If the test result is without fault or man-made fault, I will inform you, and your disposal.

Repair charge:

One, the man-made fault, the company will take charge of repair, including:

Products are unpacked privately or any part thereof to be replaced;

Inside the commodity code is not clear, not to judge the success of;

A water entry, fragmentation, damage or corrosion phenomenon;

After the warranty period of commodity.

In two, with the following conditions, can request a replacement:

When customers on receipt of the goods before delivery to in unpacking inspection, the goods are found quality problems

The actual receipt of the goods and the site is described with great access.

Exchange process: the customer request to return goods delivery staff, then contact us. We will in one working day for you to deliver goods, extended time of arrival of goods.

In three, with the following conditions, can ask to return money:

Customers within two days after receipt of goods,

Goods have obvious manufacturing defects

The goods after a replacement but still exist quality problems

Due to causes beyond our promise delivery date three days haven't received the goods

Return process: customers within two days of receipt of goods to contact us, we will work in two days by bank transfer to your payment refunded.

In the following we shall have the right to refuse to return customers requirements:

The goods are damaged, but not at the time of receiving the request delivery staff exchange

Excess returns deadline refund request

Not all return goods damaged or appearance

Customer delivery documents missing or incomplete

Products are not we provide

The goods itself is not the quality problems